BBC 6 Minute English의 금주 주제인 Call centres: Are you talking to AI?은 개략적으로 다음의 개요를 갖고 있습니다.
회사에 전화를 걸었는데 통화가 대기열에 대기한 적이 있으신가요? AI가 이런 고통을 덜어줄 수 있을까요? 피파와 필이 이에 대해 토론하고 새로운 어휘를 알려드립니다.(Have you ever phoned up a company and had your call held in a queue? Could AI make this less painful? Pippa and Phil discuss this and teach you some new vocabulary.)
다음은 금주의 6 Minute English에 수록된 구동사, 숙어 등 여러 단어 어휘를 간단히 정리한 자료입니다.
a lot noun
[본문] [47]If you listen carefully to Mylene's speech, you'll notice she says, "you know", a lot.
[영한] 다수 , 다량 , 많이
<부사> 다수 , 다량 , 많이
able to adj
[본문] [29]So, and this person is quite already aggravated, and he keeps on yelling and that's the, you know, that's the difficult part because the mental stress also… you know, you have to pacify the client, and you have to make sure you're able to resolve the concern.
[영한] ① 할 수 있는 ② 가능한
along with prep.
[본문] [18]And remember you can read along with the programme, and find the list of new words and phrases, by visiting our website, bbclearningenglish.com.
[영한] ① ~에 덧붙여, ~와 마찬가지로 ② ...와 함께...에 따라.
[영영] in addition to something
and then conj.
[본문] [30]and then the difficult part on that conversation is that you're being monitored by an AI.
[영한] 그러고는, 그런 다음
<부사> 그러고는, 그런 다음
이 포스팅은 쿠팡 파트너스 활동의 일환으로, 이에 따른 일정액의 수수료를 제공받습니다.
around the world adv.
[본문] [20]around the world, numbers of call centre workers have grown rapidly in recent years.
[영한] ① 세계적으로 ② 세계에 걸쳐, 전 세계에
artificial intelligence noun
[본문] [14]But increasingly, this work is now done using artificial intelligence, or AI.
[영한] 인공 지능
[유의어] Ai
[ABBR] Ai
as a matter of fact adv.
[본문] [33]Even, as a matter of fact, there's been a study that says that about 300,000 workers or around 27% of workers that's going to be displaced because of AI, and that's slowly happening.
[영한] ① 사실은 ② 사실은
[유의어] actually
as always adv.
[본문] [17]as always, we'll be learning some useful new vocabulary.
[영한] 늘 그렇듯[언제나처럼]
[영영] 1.as usually happens or is expected
[유의어] as usual
because of prep.
[본문] [33]Even, as a matter of fact, there's been a study that says that about 300,000 workers or around 27% of workers that's going to be displaced because of AI, and that's slowly happening.
[영한] …때문에
[유의어] on account of(때문이다), due to(때문이다), owing to(때문이다), thanks to
call centre noun
[본문] [13]Well, when your call is finally connected, it's usually a call centre worker you'll speak to - a real live person who'll hopefully fix your problem.
[영한] 콜센터
[유의어] call center
calm down verb
[본문] [36]It's Mylene's job to pacify them, to calm them down.
[영한] 진정하다/~을 진정시키다
[유의어] quiet
contrast with verb
[본문] [56]The phrase, as a matter of fact is used to add emphasis to what you're saying, to give more detail about what you've just said, or to introduce something that contrasts with it.
[영한] …와 대조를 이루다[대비하다].
deal with verb
[본문] [34]Call centre work involves dealing with customers who've phoned up to complain.
[영한] ① (문제/과제 등을) 처리하다 ② (주제/소재로) ~을 다루다 ③ ~를 (상)대하다 ④ ~와 거래하다
[영영] ① to look after, talk to or control people in an appropriate way, especially as part of your job
② to take appropriate action in a particular situation or according to who you are talking to, etc.
③ to take appropriate action to punish somebody who has done something wrong
[유의어] cope with(대응하다)
filler word noun
[본문] [48]Phrases like, "you know","um" and "ah" are called filler words and are used to give the speaker time to think, or to express uncertainty.
[영한] 필러워드
find out verb
[본문] [26]OK, well you'll have to listen to the end to find out the answer.
[영한] ① ~의 잘못을 적발하다 ② (~에 대해) (~을) 알아내다[알게 되다] ③ (조사하여) 발견하다, 생각해 내다, (해답을) 얻어내다, (수수께끼를) 풀다 ④ …임을 알아내다, 발견하다 ⑤ …의 정체[진의]를 간파하다, (범인을) 찾아내다, (부정/죄를) 간파하다 ⑥ (죄 등이) 그 본인을 폭로하다 ⑦ (미) (친척 등을) 찾아내다 ⑧ …에 대해 진상을 알다
[영영] ① find out; to learn a fact, a piece of information, or the truth about something/somebody
② find somebody out; to discover that somebody has been dishonest or has done something wrong
going to adj
[본문] [32]It's going to displace workers… you know, eventually, in the near future.
[영한] ~할 예정인
have a question verb
[본문] [19]But now I have a question for you, Phil.
[영한] ① 질문하다 ② 물어볼 게 있다
if ever conj.
[본문] [44]Well, I don't think AI is, you know, empathetic, or… whenever they talk, I mean if ever a machine or a robot talks to them, you know, people are more compassionate than, you know, when you talk to a robot.
[영한] 설사 …하는 일이 있다 해도
[유의어] if at all
in a queue adv.
[본문] [4]Have you ever phoned up a company and had your call held in a queue?
[영한] 줄을 서서
in front of prep.
[본문] [11]Oh, frustrated usually, although I do like it when there's a number saying how many people are in front of you.
[영한] ① ~의 앞쪽에[앞에] ② ~가 있는 데서[~ 앞에서] ③ (시간이) 아직 앞에 놓인[지나가지 않은]
in recent years adv.
[본문] [20]Around the world, numbers of call centre workers have grown rapidly in recent years.
[영한] 최근에
[유의어] n recent months, n recent times
in the near future adv.
[본문] [32]It's going to displace workers… you know, eventually, in the near future.
[영한] 가까운 장래에
keep on verb
[본문] [29]So, and this person is quite already aggravated, and he keeps on yelling and that's the, you know, that's the difficult part because the mental stress also… you know, you have to pacify the client, and you have to make sure you're able to resolve the concern.
[영한] ① 계속 가다 ② ~를 계속 고용하다 ③ (집 등을) 계속 빌려 쓰다[세내다] ④ (~에게) (~에 대해) 자꾸 잔소리하다
[영영] ① to continue to wear something; to not take something off
② to not switch something off
③ to stop something coming or falling off
[유의어] go on, nag, get on with(계속하다)
listen to verb
[본문] [26]OK, well you'll have to listen to the end to find out the answer.
[영한] 귀를 기울이다
[영영] ① to pay attention to somebody/something that you can hear
② to take notice of what somebody says to you so that you follow their advice or believe them
make sure verb
[본문] [29]So, and this person is quite already aggravated, and he keeps on yelling and that's the, you know, that's the difficult part because the mental stress also… you know, you have to pacify the client, and you have to make sure you're able to resolve the concern.
[영한] ① 반드시 (…하도록) 하다[(…을) 확실히 하다] ② (…임을) 확인하다
[영영] ① check that something is true or has been done
② do something in order to be certain that something else happens
make up verb
[본문] [15]And this is causing problems in countries like India and the Philippines, where call centre jobs make up a big part of the economy.
[영한] ① ~을 이루다[형성하다] ② (여러 가지를 모아서) ~을 만들다[구성하다] ③ (특히 남을 속이거나 즐겁게 하기 위해 이야기 등을) 지어[만들어] 내다 ④ (요구되는 수/양을) 채우다 ⑤ (잃어버린) ~을 대신하다, ~에 대해 보상하다 ⑥ (약을) 조제하다 ⑦ 잠자리[임시로 잘 곳]를 마련해 주다 ⑧ 화장[분장]을 하다 ⑨ (~와) 화해하다
[영영] ① to invent something, often in order to trick somebody
② make up something to form a particular part of something
③ make up something to put something together from several different things
[유의어] constitute, fabricate(조작하다), constitute(구성하다), compose
once again adv.
[본문] [59]once again, our six minutes are up, Bye!
[영한] 한 번 더, 또 다시
phone call noun
[본문] [10]How do you feel when your phone call is put on hold, Phil?
[영한] 전화하기, 전화걸기, 전화 통화
[유의어] call
phone up verb
[본문] [4]Have you ever phoned up a company and had your call held in a queue?
[영한] 전화를 걸다
put in verb
[본문] [46]Unlike humans, it can't put itself in someone else's place and share their feelings or experiences.
[영한] ① (장비/가구를) 들여놓다[설치하다] ② (편지/이야기 등의 속에) ~을 집어넣다[포함시키다] ③ (남이 말하는 데) 끼어들다[거들다] ④ (요구/주장 등을) 제기[제출]하다 ⑤ (많은 시간/노력을) 쏟다[들이다] ⑥ (돈을) 쓰다[들이다] ⑦ (선거를 통해) ~를 집권하게 하다 ⑧ (보트/선원들이) 입항하다
[영영] ① to include something in a story, a letter, etc.
② to pay money into a bank account
③ ( put something into doing something) to give a lot of time or effort to something or to doing something
[유의어] install
[반의어] put out
put on hold verb
[본문] [10]How do you feel when your phone call is put on hold, Phil?
[영한] ~을 보류하다, 연기하다
some of det.
[본문] [28]Here, she tells BBC World Service programme, 'Tech Life', about some of the difficulties of her job, and why she fears for the future:
[영한] 몇몇의, 일부의
someone else pron.
[본문] [57]If you're empathetic, you're able to put yourself in someone else's position and share their feelings or experiences.
[영한] 어떤 다른 사람.
used to adj
[본문] [48]Phrases like, "you know","um" and "ah" are called filler words and are used to give the speaker time to think, or to express uncertainty.
[영한] ~하는 데 이용하는, ~하기 위해 활용하는, ~에 사용하는
<복합전치사> ~에 익숙한 <법조동사> …하곤 했다, 과거 한때는[예전에는] …이었다[했다]
within a short time adv.
[본문] [38]You might think AI was built to support workers like Mylene, but she fears AI will replace her in the near future, a phrase meaning 'very soon' or 'within a short time'.
[영한] 잠깐 사이에
worry about verb
[본문] [27]Now, one worker worried about the impact of AI on jobs in the Philippines is Mylene Cabalona, president of the call centre workers' union, B.I.E.N.
[영한] ~에 대해 걱정하다
이 블로그에는 [BBC 6분 영어와 관련하여 매주 다음과 같은 글들이 게시 됩니다
- 단어공부(금주 대본에 나온 주요 어휘) https://softca.tistory.com/3029
- 멀티단어공부(금주 대본에 사용된 멀티단어(구동사, 숙어) 간단 정리) 이 글입니다
- 독해공부(금주 대본의 문장별 해석(직역) 자료) 이 글의 포스팅 시점에는 아직 작성되지 않았습니다.
- 문장별 문법공부(문장별 문법 설명) 이 글의 포스팅 시점에는 아직 작성되지 않았습니다.
- 금주의 어휘(금주 대본에 나온 금주의 어휘를 집중적으로 정리한 자료) 이 글의 포스팅 시점에는 아직 작성되지 않았습니다.
- 항목별 문법공부(금주 대본에 나온 문법을 주제별/항목별로 정리한 자료) 이 글의 포스팅 시점에는 아직 작성되지 않았습니다.
- 금주의 구동사(금주 대본에 사용된 구동사 상세 정리) 이 글의 포스팅 시점에는 아직 작성되지 않았습니다.
- 금주의 PDF(금주의 PDF 및 기타 다운로드 파일) https://softca.tistory.com/3028
금주의 PDF 파일은 이곳을 클릭하세요.
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